Terms of Use

Terms of Use

Terms and Conditions

Please find information below regarding Cleveland Lighting policies and conditions for use of our site.

Content Copyright

The descriptions of the items on the Cleveland Lighting website are provided by the manufacturers of the products. These descriptions and specifications are the same or similar to manufacturers’ printed or online catalogs, but some variation may occur. Cleveland Lighting is not responsible for any variation in product description or specification provided by the manufacturer.

The pictures of the items on the Cleveland Lighting website are provided by the manufacturers of the products. These pictures are professionally photographed and are the same as or similar to manufacturers’ printed or online catalog. Products may vary from their photos, however, as a result of selected features (such as finish or glass) or variations in computer monitor resolution and color. Cleveland Lighting is not responsible for variations in product image, including images where the manufacturer uses one image of a product that has many different variations, including finishes.

Privacy

Cleveland Lighting is committed to protecting your privacy. Information you provide us will not be sold or given to any outside party. We do share your address and phone number with the manufacturer responsible for shipping your order, but it is only used for the processing and shipment of the order. Cleveland Lighting will only use your phone number to contact you in case of a problem with the fulfillment or delivery of your order. The email address you provide is used only to provide you with an order confirmation and tracking number. You reserve the right to opt-in to our mailing list(s) and have the ability to opt-out at anytime. If you have any questions or concerns regarding our privacy policy, please contact us so we can address them.

Cleveland Lighting will not sell your email address or pass it on to a third-party distributor. We will use email addresses collected to send you updates, special discounts, and news about Cleveland Lighting. When you join our mailing list you will receive an email that confirms your addition to our list (or removal from it, if you choose). If you have any concerns about our list please email them to marketing@clevelandlighting.com

Coupons & Discounts

Coupons cannot be combined with any other special offers, instant quotes, or quoted discounts. Coupons are limited to one per customer per order and are available for one-time use only. Coupons and other discount offers are not transferrable or redeemable.

Sales Tax

Customers outside the state of Ohio are accepting responsibility to pay their own sales or use tax to their state, city or local municipality on any purchase from Cleveland Lighting.

Order Acceptance

You will receive an order confirmation email with a list of all items ordered. Please check this email to confirm its accuracy and contact us immediately if you have any questions. Cleveland Lighting is not responsible for items purchased in error and will not assume any cost to exchange items ordered in error.

Before accepting a delivery, you are required to inspect each and every box for damaged or missing items. By accepting delivery of a shipment, you acknowledge that the item(s) were received in 100% usable condition and that you have received every item listed on the packing slip. If you are not required to sign for a shipment and you received damaged goods, please contact Customer Service immediately to report the damage.

Delivery

If the product is refused upon delivery, the standard return policy will not apply. The customer will be responsible for the manufacturer’s restocking fee which may be up to 25% of the purchase price of the item; as well as both initial and return freight charges.

Return options are limited for orders that have been accepted. Any damaged or missing items not noted at the time of delivery must be reported in writing within 5 business days of receiving the shipment through the Contact Us portion of the website or via fax at 440-461-3450.

Warranty

Cleveland Lighting does not provide warranties on the products offered for sale on this website. All lighting products, however, are sold with a manufacturer warranty which warrants that products sold to the first non-dealer purchaser will be free from defects in material and workmanship. If a product does have a defect, Cleveland Lighting’s obligation is expressly limited to replacement, without charge, or repair at the factory after prior written return authorization has been granted. Cleveland Lighting’s obligation under this warranty does not extend beyond the initial cost of the product and accordingly any consequential damages or labor costs arising out of a defect are expressly excluded. This warranty shall not apply to products that have been altered or improperly used. Notice of a defect must be received by Cleveland Lighting within one (1) year from the date of purchase. All lightbulbs, including those that ship with products, are excluded from this warranty.

Legal Disclaimer

Cleveland Lighting attempts to ensure that the content on this website is complete and correct. Lighting by Cleveland Lighting does not guarantee that information on this website will be free from errors, inaccuracies, or omissions, including price or product description. Cleveland Lighting reserves the right to correct any errors, inaccuracies or omissions or to change or update the content without prior notice to you. Further, Cleveland Lighting reserves the right to refuse or cancel any orders containing errors, inaccuracies or omissions and to cancel these orders at any part of the ordering process.